Can we return the packaging?

Unfortunately, we cannot collect the boxes anymore. However, we advise our customers to recycle everything except the soft plastics.

How can I check if you deliver to my area

Enter your postcode at the top of our website's landing page to check if we deliver to your area.

Why don't you deliver to my location?

We are always trying to reach new areas. We're expanding our delivery coverage through a third-party service. Please send us your postcode, and we'll work to include it in our service area soon. We look forward to serving you soon!

Do your meals contain seeds or vegetable oils?

Olive oil and Coconut oil are the only oils in our kitchen, a lot of the food is cooked in the oven without any oil so it’s best to just click on the image and you will see the ingredients for that particular meal.

How can I pick up my order if I'm not a Warehouse Fitness member?

We'll send you a code once your meals are ready for pick-up to access Warehouse Fitness on Montague St.

Can you provide the macros for each meal?

All the macros are on the website, so when you're ordering your meals and counting macros, simply click on the image and they will all pop up.

Should I microwave the meal with the seal on, or should I remove it first?

Microwave all vacuum-sealed meals with the seal still on. Just remember to remove the cardboard sleeve.

Do you use MSG in your meals?

No, our meals definitely do not have MSG. None of our meals contain it.

Can I cancel my order?

We use fresh ingredients weekly and cook your meals fresh to order every week. Due to this reason, to cancel your order you must notify us within 24 hours of placing your order. Unfortunately, any cancellation requests made after this time cannot be honored as your meals will already be prepared. Therefore, you will be charged the full amount of the order.

Do you offer a discount on first orders?

Use the code "LIVEFIT20" at checkout for $20 off your first order.

How do I change the meals for my subscription?

Log into your account and click manage subscription - here you can manage your account. This needs to be done before your weekly reorder cut off which is the same day and time you originally placed your order.

Why didn't I receive the SMS for the tracking update?

We use a third-party courier for delivery, and we're unsure why you haven't received the SMS notification. Please email us at team@livefitnutrition.com.au so we can escalate this issue.

How do I update the delivery address for an order I've already placed?

Just send us the correct address, and we'll take care of it for you. This needs to be done within the 24 hours of your order.

Can I order over the phone?

Regrettably, we can't take phone orders at this time.

Is there a bulk order discount?

Currently, we don't have one, but we do have two discounts available or everyone:

• Use LIVEFIT20 for $20 off your first order.
• Subscribe and save 10% off your orders.

Has my account been activated after I created it?

To complete your account activation, please find the activation code. If it's not in your inbox, please check your Junk or Spam folder.

Why is my discount code not working?

Are you using LIVEFIT20 in all capital letters? If so, please try logging out and then logging back in

Can I customize the grams and calories in your meal recipes?

Unfortunately, not at this time.

When I subscribe, am I locked in to any contracts?

No, you can edit, pause, skip or cancel at any time.

I'm seeking gluten and dairy-free meals. Do you have a list of options that fit both criteria?

Currently, many of our meals are dairy and gluten-free. You can click on each image to view the ingredients. We're working on adding a search bar to filter by keyword in the future.

Why couldn't I place my order after trying several times?

We're sorry you're having trouble placing your order. For urgent issues, please contact us at team@livefitnutrition.com.au

Can I restart the subscription I previously canceled?

Yes, you can. Just log in to your account on the homepage, then select "Manage Subscription."

How do I reset my login password?

If you forget your password, go to https://livefitnutrition.com.au/account/login and click 'Forgot your password?' Then, just follow the steps. If your email is linked to an account, you'll get an email with a link to reset your password.

Are your meals halal?

Yes, all our proteins are halal, and there's no pork on our menu. Plus, all other ingredients are as listed on our website.

Is there a cost for delivery?

Yes, a $15 delivery charge for all orders will be added at checkout

How often do you update your menu?

We keep updating our menu with new meals. We don't have specific dates, but we're always adding and releasing new options

Is there a minimum order requirement?

No, we don't have a minimum order requirement.

What are the delivery times?

Depending on your delivery location, your meals will be delivered within the timeslot you selected when placing your order. You will receive an SMS notification the evening before and another one when they arrive.

How will the meals be delivered?

Your meals will be delivered fresh in a sealed, insulated and recyclable cardboard box complete with gel ice packs and a thermal liner to keep your meals cool for up to 4 hours. The box is also sealed with security tape. If the seal is broken or tampered with, please contact us immediately without opening the box.

Do I have to be home for delivery?

If the delivery is made to a residential house, we can leave the package at a pre-designated spot at your own risks. For deliveries to apartment complexes, someone will need to be home to accept the delivery, or you can specify a preferred drop-off location in the "Additional Info" section of your order at your own risk.

You will receive an SMS notification the evening before and another one when they arrive.

*If you have any special delivery instructions, please add them to the "Additional Info" section when placing your order.

Can I pick my meals up?

Yes, only from our pick up locations - Warehouse Fitness Wollongong.

What if I don't pick my meals up from Warehouse Fitness Wollongong before the cut off time?

If you can't get them in time, please contact us before the cut off time. Unfortunately, if you don't contact us before the cut off time, your meals will be disposed of for food safety reasons, as there is no fridge on site. You will not be refunded if you don't pick your meals up or contact us before the cut off time.

Where should I keep the meals?

Meals should be kept in a fridge once delivery package has been opened.

How long do the meals stay fresh before expiry?

Our meals last between 7 - 16* days from the day of delivery, alternatively, most meals can be frozen for up to 8 weeks. *You will receive an expiry date card in your box with your meals.

How can I find out my delivery date?

You select the day when checking out on our website on the calendar If you've forgotten the date you selected, please reach out to us at team@livefitnutrition.com.au and we'll provide you with the information.

How does Livefit Subscription Works?

- You place the order as normal and when you go to your Cart to checkout, click the Subscribe and Save box next to each item you want to subscribe to, and you'll get a 10% discount. You can pause, skip, cancel, change, or edit any meals. You need to do this before your reorder day, which is the original day you place the order.

How does the ordering process work?

The ordering process at Live Fit Nutrition is designed to be simple and convenient.

• Visit Our Website www.livefitnutrition.com.au
• Take some time to browse our menu and explore the variety of meal options we offer.
• Once you've found the meals you'd like to order, simply add them to your cart.
• When you're ready to place your order, proceed to checkout. Here, you'll provide your shipping information, payment details, and any special instructions or preferences you may have.
• Before finalizing your order, take a moment to review the items in your cart and ensure that everything is correct
• Once you're satisfied with your selections, complete your purchase by clicking the "Place Order" button. You'll receive an email confirmation shortly afterward, confirming that your order has been successfully placed.
• After your order has been processed and shipped, you'll receive a tracking number via email.
• Once your order arrives, it's time to enjoy your delicious and nutritious meals!

What if I have a food allergy, can I still order from Live Fit Nutrition?

Disclaimer: Prior to consuming any products from Livefit Nutrition it’s important to note that we make a variety of dishes in our kitchen, and we cannot guarantee any products sold on our website are completely free from any allergens such as eggs, fish, peanuts, sesame, crustaceans, soy, nuts, tree nuts, gluten, lupin and sulphites. Our kitchen and all our meals are completely dairy free. We have a dedicated plant-based kitchen area and equipment. While we purchase all our chicken, meat and fish boneless, our suppliers cannot guarantee the 100% removal of all bones. So, we do advise caution when consuming the meals as they MAY contain bones. Our meals are made fresh to order in our kitchen. We always aim for precision, but please allow for a 5g to 10g discrepancy in the actual weight of the meals and reasonable variance in ingredient and nutrient quantities.

If you have a serious allergy, we recommend that you do not purchase meals from Livefit Nutrition as we cannot guarantee the complete absence of these ingredients from our products.

How do I contact Live Fit Nutrition?

Message us on Facebook/Instagram Messenger or email us at team@livefitnutrition.com.au

How do my meals stay fresh?

We seal our meals using Modified Atmosphere packaging, this process removes oxygen from the meals and allows the product to stay fresh naturally for as long as possible.

Is all the packaging recyclable?

Yes, our cardboard box and meal sleeves are 100% recyclable; just put them in your yellow kerbside bin. Your meal containers can be rinsed and recycled the same way. However, the vacuum seal film with soft plastics and thermal liners is not recyclable at this time. We hope there will be a solution for this soon

How do I reset my login password?

If you forget your password to log into your account page, please visit https://livefitnutrition.com.au/account/login and click 'Forgot your password?' and follow the prompts. If you have an account with the email address entered, you will receive an email with a link to reset your password.

Can I have my delivery made to my apartment building?

Yes, you can. However, if you choose the AM time slot (00:00–07:00), you must be home to receive the delivery. If you're not home, the delivery will be left outside the apartment building at your own risk. We will not refund lost orders . We highly recommend selecting the PM time slot for deliveries to apartment buildings to ensure the safest delivery.