Frequently Asked Questions

Is there a minimum order?

No.

What are the delivery times?

Depending on your delivery location, your meals will be delivered between the timeslot you have chosen at time of placing your order. On your selected delivery day, you will receive a notification via email when they arrive.

How will the meals be delivered?

Your meals will be delivered fresh in a sealed, insulated and recyclable cardboard box complete with gel ice packs and a thermal liner to keep your meals cool for up to 6 hours, or until you’re ready to stash them in your fridge. The box is also sealed with security tape. If this is broken or has been tampered with please contact us immediately without opening.

Do I have to be home for delivery?

If the delivery is made to a residential house, we can leave the delivery at a pre-designated spot*. If the delivery is to an apartment complex, someone will need to be at home to accept the delivery or let us know in the additional info section of your order where you would like us to leave it at your own risk.

If you live in Perth or Townsville, you will need to be home for delivery. You will receive an ETA the night before delivery with a tracking code.

*If you have any special delivery instructions please add them to the Additional Info section when placing your order.

Is there a cost for delivery?

Yes, a $15 delivery charge for all orders will be added at checkout.

Can I pick my meals up?

Yes only from our pick up locations - Warehouse Fitness Wollongong.

What if I don't pick my meals up from Warehouse Fitness Wollongong before the cut off time?

If you can't get them in time please contact us before the cut off time. Unfortunately if you don't contact us before the cut off time, your meals will be disposed of for food safety reasons, as there is no fridge on site. You will not be refunded if you don't pick your meals up or contact us before the cut off time.

Where should I keep the meals?

Meals should be kept in a fridge once delivery package has been opened.

How long do the meals stay fresh before expiry?

Our meals last between 7 - 16* days from the day of delivery, alternatively most meals can be frozen for up to 8 weeks.

*You will receive an expiry date card in your box with your meals.

How do I reheat my meals?

Meals can be reheated in a microwave, frypan or oven, but please refer to packaging for further info.

Is there any dairy in any of your meals?

No, all of our meals are dairy free.

Are your meals halal? 

Can I cancel my order?

We use fresh ingredients weekly and cook your meals fresh to order every week. Due to this reason, to cancel your order you must notify us within 24 hours of placing your order. Unfortunately any cancellation requests made after this time cannot be honoured as your meals will already be prepared. Therefore you will be charged the full amount of the order.

How do I contact Live Fit Nutrition?

Message us on Facebook/Instagram Messenger or email us at team@livefitnutrition.com.au

Do you do challenge meals?

Yes, however we only offer challenge meals to personal trainers and gyms. Ask your PT and/or gym owner to contact us for some amazing packages.

How do my meals stay fresh?

We seal our meals using Modified Atmosphere packaging, this process removes oxygen from the meals and allows the product to stay fresh naturally for as long as possible.

Is all the packaging recyclable?

Yes, Our cardboard box is 100% recyclable. Simply pop it in your yellow kerbside bin so they can live on.

In addition to keeping your meals fresh for longer, our thermal liners are recyclable and suitable for depositing at soft plastic collection points across Australia. Simply place meal containers into your yellow kerbside bin. Recycle the vacuum seal film with soft plastics at supermarket collection points across Australia. The cardboard meal sleeve is also recyclable, so pop it in your yellow kerbside bin.

How do I dispose of the gel packs?

The liquid contents of the gel packs* can be poured down the drain by simply adding a tablespoon of salt, shaking to mix until watery and emptied into the drain. Alternatively, the gel packs can be added to your garden bed as the sodium polyacrylate can help soil to effectively retain water.

*The gel packs that keep your food cool are non-toxic and environmentally safe.

How do I reset my login password?

If you forget your password to log into your account page, please visit https://livefitnutrition.com.au/account/login and click 'Forgot your password?' and follow the prompts. If you have an account with the email address entered, you will receive an email with a link to reset your password.